Booking, Cancellation, and Refund Policy

1. Booking

To formalize the booking for the contracted activity, a prepayment of 50% of the total amount of the activity is required. This payment confirms the reservation and the organization of the activity. The remaining 50% must be paid before the activity starts, preferably on the same day prior to beginning.

2. Cancelation and refunds

• Cancellation by the Client with More than 7 Days Notice: If the cancellation is made more than one week before the date of the activity, 50% of the paid reservation amount will be refunded.

• Cancellation During the Last Week: If the cancellation occurs within 7 days prior to the activity, there will be no right to a refund of the reservation amount.

• Cancellation by the Organization: In the event that the organization cancels the activity for internal reasons, 100% of the paid amount will be refunded, or the possibility to reschedule the activity for an alternative date will be offered.

3. Modification or Suspension of the Activity

• Once the Activity Has Started: Any modification or suspension of the activity, once commenced and for reasons beyond the organization's control (such as adverse weather conditions, personal problems of the client, etc.), will not result in a refund of any amount, nor the substitution of the activity. In these cases, efforts will be made to carry out the activity under the most favorable conditions possible.

• Adverse Weather Conditions or Similar: If weather, hydrological, or other adverse conditions prevent the completion of the original activity, the organization’s responsible party may substitute it with a similar activity. Only in extreme cases, where no alternative is possible, will the paid amount for the activity be refunded.

4. Safety and guide decisions

• Follow the Guide's Decisions: The client agrees to follow all instructions and safety guidelines from the guide or professional in charge of the activity. Any failure to comply with these rules may result in the immediate suspension of the activity without the right to a refund.

• Physical, Technical, and Equipment Requirements: If the client does not meet the minimum physical and technical requirements necessary or does not have the appropriate personal equipment for the activity, the organization may suspend the client's participation without refunding the amount.

5. Client Inability to Participate in the Activity

If the client, by their own decision, ignorance of the activity, unjustified illness, or not being in favorable conditions, cannot participate in the contracted activity, they will not have the right to a refund of the amount paid.

6. Safety-Related Decisions

Cualquier decisión tomada por el guía durante la actividad, relacionada con la seguridad del grupo, deberá ser respetada. En caso de que el cliente no acate dichas decisiones, el guía tendrá la potestad de anular la actividad sin derecho a devolución.

7. Contact for Cancellations and Inquiries

To cancel a reservation or for any inquiries related to the activity, participants must contact Andreu Borràs Garcia through:

• Email: info@sollerbenamunt.com

• Phone: +34627803220

8. Force majeure

Force majeure shall be understood as any unforeseeable and unavoidable event, including but not limited to natural disasters, wars, terrorist acts, pandemics, or any other situation that makes it impossible to carry out the activity. In such cases, the cancellation conditions specified above will apply.

9. Refund procedure

Approved refunds will be processed using the same payment method used for the initial booking. The estimated time to process the refund is 10 business days from the receipt of the cancellation request.

10. Responsibility for Personal Belongings

Participants are responsible for their personal belongings during the activity. The company is not responsible for the loss, damage, or theft of personal items.

11. Electronic Acceptance

The acceptance of the terms and conditions of this Booking, Cancellation, and Refund Policy through the electronic signature of this contract has the same legal validity as a handwritten signature.